When you use the Porsche Passport/Drive Services, we may collect certain information about you or the Vehicle you reserve (“Vehicle”) as further described below.
When you register for the Porsche Passport/Drive Services or otherwise use the Porsche Passport/Drive website, we may collect:
When you install and use the Porsche Passport/Drive mobile application, we collect:
You can restrict our access to, as well as the collection and sharing of, the location of your Device by disabling location-sharing on your Device, if that feature is available on your Device. You should ensure that you have deleted all personal information from the Vehicle’s systems before returning the Vehicle. Please be aware, some of the Porsche Passport/Drive Services require access to and collection of the location of the Vehicle.
Passport/Drive vehicles may be equipped with vehicle tracking and other technology. We implement Global Positioning Systems (GPS), a network of satellites that allows us to determine the location of our vehicles. As permitted by law, this information is transmitted to us and can be stored for extended periods. We use this information for a variety of important purposes. For example, we use GPS data to help you find our vehicles, to provide roadside assistance, to ensure that a vehicle is available at the place and time you have reserved, to ensure that the vehicle is not driven to unauthorized locations and to locate a lost or stolen vehicle. We also maintain in-vehicle and in-equipment technologies to track and monitor performance of our vehicles and to assist us with ensuring that our vehicles are used only in accordance with applicable laws and our rules and policies. Disabling, disconnecting or destroying any such technology device or equipment is strictly prohibited.
When you use the Porsche Passport/Drive Services, we use the information we collect to:
We may use, share and disclose your personal information for legal reasons as we believe necessary or appropriate, including:
We will only share your Payment Information with our service providers to provide Porsche Passport/Drive Services.
We may share all other information we collect about you as follows:
We may also share non-personally identifiable information and aggregate information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) for other business purposes. For instance, we may share aggregate reports with interested third parties to help them understand the usage patterns for the Passport/Drive Services or website.
Tracking on the Porsche Passport/Drive Website and Emails
The Porsche Passport/Drive website may use “cookies” to remember your preferences and to maximize the performance of our website and services. Using cookies on our websites provides benefits to you, such as allowing you to maintain your account login information.
Similarly, we may also place web beacons in our emails to measure the effectiveness of our email campaigns by identifying the individuals who open or act upon an email message, when an email message is opened, how many times an email message is forwarded, the type of software, device, operating system, and browser used to deliver the email and any URL accessed through our email message. This information may also be used to evaluate our online advertising campaigns or to tailor promotions and other marketing messages to you.
To measure site activity and provide a better user experience, we may allow our service providers or business partners to compile information from the cookies, web beacons, or other technologies on our websites which may include information about your visit (such as demographic data, browser type, IP address, pages visited, activities conducted on the page and the day and time of your visit).
We may also allow third-party advertising and personalization partners to use this information to
develop personalized content and appropriate advertising based on your visits over time on the
Porsche Passport/Drive website and other non-Porsche affiliated websites.
At this time, we do not honor “do not track” signals from a website browser. However, you may
refuse or delete cookies. Please refer to your browser Help instructions to learn more about cookies and other technologies and how to manage their use. If you elect to refuse or delete cookies, you will need to repeat this process if you use another computer, or change browsers. If you choose to decline cookies, some of the functionality of a website may be impaired.
Tracking on the Porsche Passport/Drive Application
identifiable information about you. The non-personally identifiable information obtained may include information related to the Porsche Passport/Drive mobile application’s crashes, and your use of the Porsche Passport/Drive mobile application, including the functionality you use within the Porsche Passport/Drive mobile application, and how frequently and how long you use the Porsche Passport/Drive mobile application.
We do not track, or allow third parties to track your behavior over time and across third-party
applications or websites via the Porsche Passport/Drive mobile application. At this time, the Porsche Passport/Drive mobile application does not currently honor “do not track” signals from a website or device browser.
To opt out of the third-party tracking, you may uninstall the Porsche Passport/Drive mobile application by using the standard uninstall process available as part of your mobile device or via the Porsche Passport/Drive mobile application marketplace or network you used to download the Porsche Passport/Drive mobile application.
The Porsche Passport/Drive Services may also include functionality that will allow you to share on social media platforms such as Facebook and Twitter. Depending on your privacy settings on these social media platforms, you understand and agree that when you post content or information, you may be allowing: a) access to that content and information; b) use of that content or information; and c) the ability for others to associate that content or information with you. In addition, these social media platforms may collect information about you in connection with the content you post. All content you post on these social media platforms is subject to their specific terms and conditions and privacy statement. Porsche is not responsible for that information collection. We recommend that you check the terms and conditions and privacy statement of these social media platforms prior to using this functionality.
We will retain the information collected for the duration of your use of the Porsche Passport/Drive
Services, and a reasonable time thereafter. If you’d like us to delete the information you have provided, please contact us at email@example.com or 1-888-369-9904, and we will respond in a reasonable time. Please note we may be required to retain certain information by law.
You may choose to limit the marketing and promotional communications we send you. You can do this by contacting us at firstname.lastname@example.org or 1-888-369-9904, and selecting your contact preferences.
As you may be aware, there is no completely secure method of transmitting or storing information and data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet or wireless networks all present possibilities of loss, misrouting, interception and misuse of the information and data that is transmitted.
We try to strike a balance between the security of your information and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative.
For example, but not limitation, we may send you an e-mail or a text message in unencrypted form (i.e., instantly readable) because many of our customers are unable to access encrypted (i.e., coded) e-mail or messages. This means that our message, if misrouted or intercepted, could be read more easily than encrypted messages. For this reason, please do not include confidential information, such as your credit card number, in any e-mail or text you send to us or on any posting you make to a public area of a third party social network page, especially since any such posting immediately becomes public.
We take reasonable measures to protect against the loss, misuse and unauthorized access or disclosure, alteration and destruction of your personal data by aiming to maintain appropriate physical, procedural and electronic safeguards to protect your personal data, including:
We have established safeguards to help prevent unauthorized access to or misuse of your personal information, but cannot guarantee that your personally identifiable information will never be disclosed in a manner inconsistent with this policy (for example, as a result of unauthorized acts by third parties that violate applicable law or our policies and those of our affiliated providers). We may use a password to help verify your identity before granting access or making corrections to any of your personal information. It is your responsibility to safeguard your password, which you should never disclose to a third party. If you contact us by phone, we will ask you to verify certain information related to your account before providing any access to personal information.
If you would like to access or ensure the accuracy of your account information for Porsche Passport/Drive Services, please contact us as described below.
For general questions about the Porsche Passport/Drive Services, contact us at email@example.com or 1-888-369-9904.
By using the Porsche Passport/Drive Services, you also give us your consent to call you or send text messages to your mobile telephone/device. You also consent to our use of auto-dialers and pre-recorded messages in connection with any such telephone call or text message, including calls or texts to mobile telephone numbers. We will not charge you for such calls or texts, although you may be charged by your mobile service provider to which you subscribe.
If you are a California resident you have the right to request information from Porsche regarding the manner in which Porsche shares certain categories of your personal information with third parties, for the third parties’ direct marketing purposes. California law provides that you have the right to submit a request to Porsche at its designated address and receive the following information:
You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may request a copy by contacting us at
firstname.lastname@example.org or 1-888-369-9904.
©2019 Porsche Smart Mobility, Inc. Porsche recommends seat belt usage and observance of traffic laws at all times. Porsche Passport vehicles requested subject to availability.